We offer a one day hands-on workshop, split into two sessions:

Session 1: Building a user journey map
Journey mapping is a process that provides a holistic view of the client/user experience by uncovering moments of both frustration and satisfaction throughout a series of interactions.

During 3 hours, we will build this map to reveal opportunities that address customers’ pain points and, ultimately, create a better experience for your clients/users.

Session 2: Build a service blueprint
During 3 hours, we will build your company’s service blueprint that will detail service procedures. It helps create a new service delivery system or improve an existing one by mapping out each step and procedure.

The outcome of this exercise is a clear roadmap to achieve your operational objectives. It improves the company’s communication towards clients, and between employees and management. It helps companies understand their clients and adapt to their requirements while optimizing its service delivery.

Output: User journey map and service blueprint